Final review: Mark did an excellent job in our home. The carpet looks great. Mark was willing to help me stage the cleaning in tandem with carpet restretching so that our family was only moving furniture a minimal number of times. Mark was flexible in scheduling (so we could also manage to get the carpet stretched prior to cleaning, but within same time windows), highly personable, was timely & professional in his execution of the work. Highly recommend! Situation: We had new carpet installed in our home in 2016 which had severely bubbled in every room & stairs where that particular carpet was installed (4 bedrooms, loft, hallway, & stairs). Due to the bubbling, the carpet had accumulated visible dirt in the bubbled areas (despite us not wearing shoes in our home). Resolution: Mark did an excellent job in our home. He came out to give us an estimate. He measured all the spaces we wanted cleaned and gave us an estimate for the cost. I also explained that I was having the carpet restretched prior to cleaning. We were moving all the furniture out of the rooms which was the ideal time to get both projects resolved. Mark partnered with Tom (The Carpet Guy MN) to help me stage the re-stretching & cleaning of an entire level of our home! Here’s how it played out: • Sunday night: We moved all furniture out of 3 rooms (and into other rooms on that floor). • Monday: Tom restretched carpet in 3 rooms in the morning. Then, Mark came to clean those same 3 rooms in the afternoon (drying time ~24 hours). As long as Mark was here, we also had him clean the carpet in our finished basement. • Tuesday: Carpet dried completely. Then in the evening, we moved all furniture back into the 3 completed spaces & shuffled all the furniture out of the remaining 2 rooms in preparation for the next day. • Wednesday: Tom restretched carpet in the remaining 2 rooms & the stairway. • Thursday morning: Mark came to clean those 2 rooms & stairway. We also had Mark clean the carpet on our main level family room while he was here. • Friday: All carpet was dry by 1pm. We put all furniture back in place & project was complete.
Mark and ACR were referred to us by our Real Estate Agent as we were moving across the country. Mark assisted us with a whole-house carpet cleaning right after the purchase of our new place and just a few weeks later, an installation of new carpets. Everything was handled quickly and efficiently and Mark was in-contact and responsive through the entire process. The initial cleaning was exactly what we wanted but we decided we should get a fresher carpet situation before we could fully “settle-in” to the new home. We are really pleased with the final product and the effort from all involved. Our new carpets were installed beautifully and Mark was right there, every step of the way, to make sure we were satisfied. Will absolutely be calling anytime we need a cleaning or anything else flooring related! Fantastic service all the way around!
Mark and Advanced Carpet Restoration were great and my carpets look amazing, even in the high traffic areas! He arrived on time and did a beautiful job on 5 rooms, plus a stairway and hall. I would definitely hire Advanced again.
Mark was great to work with! He was able to squeeze us in so we could coordinate our restretching and cleaning around our move. His crew that did the restretching was on time and professional, they did a great job! And Mark did the cleaning which also turned out fantastic. We will definitely be using ACR again!
Mark is very knowledgeable and professional. We originally wanted to try either cleaning the carpet or trying to remove a small section and patch it to fix our issue that had been caused by a previous owner's cat, but Mark explained to us the extent of the damage and we decided to just replace all of the carpet in the room. He helped us find a carpet that matched pretty well to the existing carpet in the house and the new carpet installed looks and feels great. He also connected us to a good handyman who's helping us fix some baseboard trim that was also damaged by the cat. It was very nice working with this company.
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