I have only positive things to say about At Home Apartments. I realize the company owns many different properties and management may very from building to building but the one building (East River Apartments) and two apartments I've lived in have been wonderful, extremely clean and well maintained, and run by responsive, friendly people. I rented right in the early days of the pandemic (June 2020) and the whole staff was unbelievably helpful, careful and respectful. I would give them six stars if I could.
Throughout our entire approval and move-in process, this team has shown world class support. They have answered our questions with full-transparency and are always willing to go the extra mile. Shoutout to Nadine, Joel, Justin and Neil. All of these people have made this process seamless.
I lived with At Home Apartments for a few years. If I needed maintenance their guys were there quickly. Paying my rent was easy through their app! No surprise nickel and dime’n like other places I’ve experienced. I will definitely be moving back with the company after my current lease!
Went through the application process with this company. At first they seemed very responsive and helpful. I mentioned to the people I was working with that I had a guarantor if I needed one. I was assured by 3 different people including the property manager that the issue wasn’t an automatic denial. They processed my application and sent me a “notice of adverse action”. No one bothered to contact me about having a guarantor, and as soon as they decided they were not renting to me the niceties went out the window. I responded back about having a guarantor and did not hear back. Very rude and unprofessional. They just want to make money clearly and don’t care much about their prospective renters. The lack of problem solving in trying to help me secure the apartment was disappointing to say the least. At least I know now not to rent with this company.
St Paul renter. AtHome Apartment staff were always respectful and responsive whenever I contacted them. If you’re a reasonable tenant, you will be treated well by this company. When I moved in, the fridge was running above 40F, so I documented this and messaged maintenance. They got my unit a new fridge/freezer unit in a reasonable amount of time. They communicate when they will plow the parking lot and have always shoveled the walkways shortly after a snowfall. Office staff are polite and helpful. There are definitely shady property management companies out there, but AtHome Apartments is not one of them, at least the St Paul area staff!
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