Hi, My name is Carter Adams, I lived in Building 3817 during 2021, and Ballantrae/Sentinel Apartments stole $900 directly from me. I was relocated for work, and came to a deal with current tenants who were being relocated inside of the complex because their apartment had a warping floor from water damage and a bug infestation that could not be resolved with them living in the apartment... great start right? The Ballantrae management team told me to pay my rent for the entire month... in whole... and however long I resided there would be what they charged, and the rest of the paid rent would be refunded; (I was told directly to do this by the management, even after I questioned with concerns of how long it would take to get refunded.... because who wants to have $900 taken from them for 1-2 months during a pandemic) and when I signed a Tenant Replacement Form that stated all rights and obligations under the lease were terminated for the effective date 11/13/2021. I expected to receive a refund for 11/14/2021-11/30/2021... They then told me that the tenants that were replacing us did not move in on that date, so they were charging us for the month. When there is clear documentation that we had no rights or obligations to the lease as of 11/13/2021, and the new tenants who were now the owners of the lease, were responsible. Also, when you have a problem of any kind, expect to have to call the office 3-6 times for an answer, and when you need to talk to someone in person... Good luck...
Ballantrae was a great place to live and I enjoyed my time there because it’s centrally located within minutes of most resources. * It’s a park right across the street that was a bonus for my 8 year old and other kids were always out there playing peacefully. * My teens were a 10 - 12 minute bus ride from Mall of America, where two of them got decent paying jobs for their standards. *The airport was a similar distance away as the mall, along with Minneapolis & St. Paul just the same. Most important is the fact that it was a safe place for my children and the staff kept things clean and well maintained in the common areas. If your a vet the VA is minutes away too. Minnesota in itself has a great feel to it, and Ballantrae is the place to be if your looking for a good work/life balance.
My husband and I moved in March 2022, we are new to the area, and Mary made the process so easy and enjoyable! This last weekend they opened the pool up and had a cute party! The pool is amazing, and really so is the rest of the grounds and the building. The staff and the property is great!
Don’t let the new build fool you…. Tearra, Mary, and Alyssa are the worst property managers to work with. Unresponsive and unprofessional. Empathy is not their strong suit. They don’t follow their own lease rules. They refused to provide our rental history after multiple requests. They refused to provide us with any move-out instructions and was not present for a move out inspection when requested. And now they haven’t given us our full rental deposit back. Not sure if they are scammers or if they are just that unorganized. Either way, it’s unacceptable. If you need anything, contact Sentinel Management Group directly. Goodluck
We have only been here for a month, but so far so wonderful. We love it and appreciate all the new amenities they are putting in place. Mary, Tearra, and Alyssa have been so helpful and welcoming. Maintenance was also great and very quick. Looking forward to seeing what our next year, at the least, brings us here!
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