A member of my family is a contractor which focuses on higher end remodels. I asked him whom I can use that will provide excellent service for replacing our HVAC system, he recommended Binder. Had them come out last winter / spring for a quote on a Heat Pump system for our home. They came in a decent price with the equipment that I wanted. The install took place a few weeks later. They had to come out a couple times to finish up and clean up a few lingering issues, but were straight forward and made it right in the end. The system doesn't do everything we were promised, but what it lacks isn't going to affect us. Also had to follow up on them supplying the information for rebates as well as leveling the compressor and replacing a shield they damaged on it. Requested another quote this fall for adding onto the system, took a couple weeks to get the quote, which came in much higher than expected. Appears to be a supply issue. Requested some changes to the quote to see if we can drop the price a bit, no reply after a week. So holding off for now, but overall, happy with our experiences with Binder, even if I had to follow up with them more than I like.
I had an entirely new ductless A/C system installed with Binder. From beginning to end the experience was easy and managed well. Stephanie was a pleasure to work with along with the entire crew. I have nothing to say but well done!!! Would definitely recommend Binder for any heating and air help :) Keep up the good work you guys.
I’m usually the person reading reviews but never writing one, but I’m so impressed with the service we’ve recently received, that I decided I had to review Binder Heating & Air Conditioning. Chuck, our technician, assessed our AC units problems & gave us good options to discuss & we didn’t feel rushed or pressured or over sold. Chuck took the time to educate us on different filter options & went so far as to clean our old electrostatic filter to improve our air quality. Chuck knew we’d be without AC & offered to drop off a window unit- which he did at no charge (!) to keep us comfortable until we got our new AC at the end of June. I honestly thought that level of customer service was long gone, but obviously it’s the way Binder does business. I still can’t get over it & we look forward to referring Binder to our family & friends!
I had them service the heating system of the house I just bought to make sure it was ready for winter. He fixed everything that needed to be done now and made sure I was aware of upcoming needed maintenance along with quotes. The technician even went out of his way to make sure I had everything necessary to keep my heater running appropriately. Highly recommend.
When we moved to Mendota Heights several years ago, a friend recommended Binder for our heating and cooling needs. I’m so glad they did! Chuck has been to our home several times and is consistently professional, prompt and fair. I always receive a detailed description of the work being done, with explanations for maintenance as well. I have recommended Binder many times!
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