I enjoyed living here for the most part. The problems did not start until I moved out. They did not do the walk through with me due to COVID restrictions which I can understand however, there are people in the office who don't wear masks so I didn't understand why someone wouldn't be able to do the walk through while I stood outside the apartment. They charged me $330 for a paint job due to slight scuff marks. They claim they are unable to do touch ups so they will charge you for the entire wall/door. Mind you, I didn't keep furniture in the living room or dining area so I'm not sure what they painted. I was not shown any photo evidence of what they painted nor was I given a detailed copy of what was marked in the apartment. They will also charge you $120 for cleaning services if they are cleaning for more than 15min. The manager Heidi was very rude to my mom and made unprofessional comments. She also took more than a week to get back to me. I tried contacting corporate with no resolution or additional assistance. The apartments and amenities are beautiful but do not live here unless you were willing to go through what I went through.
Decent living place if you need somewhere to live, however, accessible area within the apartment complex needs lot of attention. Laundry has several insect living in up in the lights, laundry machine are not clean, outside perimeter aren't clean, dog poop everywhere, if you live on the first floor good luck. Apartment room are cheap out with paint that can come off, new innovation of some rooms, fridge is to close to the microwave, which mean you cannot open the microwave fully. If you are going to pay $1300+ luck somewhere else. Place has been informed to the Housing Authority with my report written. small details management ignores when tenant request are the ones that will greatly affect health, living conditions, and quality of life within this complex.
***UPDATED*** I just moved in here this week, and I wish I could give them a higher review. My sister had picked up the keys, and did not notice the awful stench of cigarettes in my bedroom. Even though I have a balcony, the prior resident decided to chain smoke in this room and it is in bedded in the paint in the walls in the carpet. I reached out to the managers days ago and I have not heard back. On top of this, the entire apartment smells like mildew when you walk in the door because the washing machine does not drain properly. Once again, we reached out days ago, but no response. And they also falsely advertise their amenities. They do not actually have a sauna as listed. The garages look run down otherwise would get one. I don’t need mice nests in the winter. However, the outdoor pool is well taken care of and very nice. The dog park is wonderful and the grill area is nice. I will update if anything changes! UPDATE: maintenance came within 2 hours of this review and replaced the fridge bulb, replaced the damper in the bathroom of my room and now the cigarette smoke is almost gone! He also put a cleaner through the washing machine that helped a little. The old tenants just didn’t take care of the place and let mildew build up because they didn’t open the washer and turn on the fan after doing laundry. Great service by Carriage Oaks!
I have not moved in yet but my experience so far has been amazing. The leasing office agent has been super helpful and always responded immediately or quickly about any questions I have had during the application process. My tour of the apartment was very good, the unit I’ll be moving into is very spacious and updated.
I saw this apartment during my search for a new apartment. I apologize to myself for not listening to people on the review! They have a very poor administrative situation going on. No communication skills. You have to literally run after them to get everything done. They never call back, they make excuses, they lie to you about prices, their administrative fee is high for nothing. they lie to you about everything! Take your money elsewhere or you might just feel like how I feel right now! Goodluck!
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