We have 2 rugs under their plan. One of them had a couple pet stains that just wouldn’t come out. They took the rug back to their shop and got it out using a u/v light technique. No additional charge. I really felt they went above and beyond on that rug. They also cleaned our white upholstered dining room chairs that had gotten quite dirty after 8 years with 2 boys. They look brand new. I was truly shocked how clean they got them. The crew was very nice, respectful and responsive. It’s pricey but you get what you pay for.
Very unhappy with the value and effectiveness of this service, and no offer to reimburse for the stains that occurred. If the product doesn't protect from pet stains, then why would you pay so much money to have this false sense of protection. Don't be fooled
I was very happy with the service - the work was great. The service reps that came to my house were very respectful and quick! However, was very upset and dissatisfied that they invoiced me more than they quoted me with no communication. When I reached out to correct the invoice - they were so rude to me telling me that my chairs were overly soiled and that it was my issue. A truly unbelievable situation that had me stunned. I will never use Fiber-Seal again after this experience or recommend.
This is a great company that I have used for over 4 years. We have 7 children and I love white furniture. I have some of the furniture on their plan and anytime I get a spot they come over and get it out quickly. They have even taught me what to do for some home treatment, to save us both time. I have a party coming up and there are some marks on a couch, Yikes! I just called them and they are able to get me in this week to help me out. Fiber-Seal is a family run company and it really shows.
Really great product and excellent service. Now when I get a new piece of furniture, I schedule Fiberseal to come the same day. In 3 months, they have saved my same chair twice...once from pizza sauce and secondly from red washable marker.
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