We have 2 rugs under their plan. One of them had a couple pet stains that just wouldn’t come out. They took the rug back to their shop and got it out using a u/v light technique. No additional charge. I really felt they went above and beyond on that rug. They also cleaned our white upholstered dining room chairs that had gotten quite dirty after 8 years with 2 boys. They look brand new. I was truly shocked how clean they got them. The crew was very nice, respectful and responsive. It’s pricey but you get what you pay for.
So far so good! We had 2 large sectional sofas treated with fabric protectant. Service was very prompt (got to us within a few days before the grandkids arrived!) and friendly. Left us with a small do-it-yourself kit for emergencies and assurance that they would be out to help with any larger issues. We will have many children visiting this weekend so the first tests will be there! Our daughter appreciated the "green" nature of the products as her 1-year-old son climbed all over the cushions. :-) It was spendy in my book, but was highly recommended and I want to help preserve our sofa investment.
Very unhappy with the value and effectiveness of this service, and no offer to reimburse for the stains that occurred. If the product doesn't protect from pet stains, then why would you pay so much money to have this false sense of protection. Don't be fooled
I was very happy with the service - the work was great. The service reps that came to my house were very respectful and quick! However, was very upset and dissatisfied that they invoiced me more than they quoted me with no communication. When I reached out to correct the invoice - they were so rude to me telling me that my chairs were overly soiled and that it was my issue. A truly unbelievable situation that had me stunned. I will never use Fiber-Seal again after this experience or recommend.
This is a great company that I have used for over 4 years. We have 7 children and I love white furniture. I have some of the furniture on their plan and anytime I get a spot they come over and get it out quickly. They have even taught me what to do for some home treatment, to save us both time. I have a party coming up and there are some marks on a couch, Yikes! I just called them and they are able to get me in this week to help me out. Fiber-Seal is a family run company and it really shows.
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