I only had a 4 month lease for the summer and this was the perfect place to be. Beautiful pool and grounds. Very nice workout room. The apartment was very comfortable and any issue was taken care of in a timely manner. I even had nice neighbors. The best part was the kind and friendly staff! Terrence was so patient and helpful when I had some issues with the application. He went above and beyond! Shawn and Ericka were so friendly and helpful at all times!
I was in a time crunch to find an apartment before my lease was up. Everything in the cities and first-ring suburbs was going fast and none of the places I signed for worked out someone else would beat me to getting the lease. Which is how I found myself at Lemay Lake Apartments. Signing up and getting a unit was difficult and not seamless. Their website and app are problematic. They didn’t inform me about the electricity and there was nothing in anything I received when I moved in informing me of connecting my electric-which resulted in a $35 fee plus the cost of electricity they said I used. They don’t give much information to new tenants to understand the property, services, and amenities. The apartment was in horrible condition. The floors and carpet had paint all over them from the awful white paint coat upgrade maintained gave and the carpets were filthy. The kitchen was disgusting. The window screens were busted out and torn. Maintenance requests usually are done timely but in a haste. Sometimes get left for weeks then they just come unexpectedly to complete the request. The male maintenance guys are rude and complain openly. I often see them just sitting around riding on their little cart while the grounds and buildings are trashed. There are a lot of things that need to be maintained interior and exterior that are clearly not a priority and just get deferred. The package situation is horrendous. Most tenants have their packages stolen since they consider the packages low priority. I have had many packages stolen and have to spend hours trying to get a refund or a replacement for what was stolen. The clubhouse and pool is another not so great part of the amenities. The pool is usually dirty. Parents let their kids do whatever so you find food wrappers, water balloon bits and trash in and around the pool. The club house is a party house in the evenings and people go in there during the day without renting the space to host classes and kick residents out. You will get gracious messages and big empty promises from Terrance the property manager but no follow-up. My, advice. Find a different place to rent. They have too many troubles to work out with their operations.
my experience has been well but I'm a pretty easy going guy. floors seem clean and my apartment meet all of my needs. i knew what i was getting into plus I'm not the type of guy to expect everything to be perfect. if i wanted perfect i would go buy a house. staff has been very helpful every time iv needed them. i have only been here for almost 3 months but over all been happy. only 4 stars because nothing is perfect.
There is no central a/c, only 2 window units (1 in each bedroom)-leaving the living room EXTREMELY HOT in the summer time. I just got an electricity bill for almost $268.00 because the window units consume so much power yet don't keep the apt cool and the other electrical items in the apt are outdated. Furthermore, the hallways leading to the apartment front door reek of garbage because of the trash chute which connect each floor to the dumpster in the basement. The staff has been friendly to us but there just seem to be design flaws in these apts. Also, none of the units have washers or dryers. Tenants must use a common laundry room here where it's a couple buck per load.
Multiple service requests have been put in to fix the broken air conditioning in a room this summer, and last summer. Both years they said “it works”, but it was just the fan and compressor running, but it wasn’t blowing cold air. There was likely a leak (refrigerant is ozone depleting and if you’re not cooling, you know you have a leak and you’re supposed to fix it) In Minnesota, you only have to provide heat to leasing tenants. I was an HVAC service manager for many years and understand this.. however.. if *you provide* things such as an air conditioner or refrigerator.. they have to repair these things if they stop working. On 101 degree days, the air conditioner is blowing in hot air from outside… 101 degrees outside, AC set to it’s lowest temp setting (62) and the air blowing in was 99 degrees. I checked it with a UEI temp probe. Their room was in the mid 90s, humid and felt like a sauna. That means the building manager is paying money for electricity to run broken equipment (compressor and fan in the AC) that isn’t cooling rooms; in fact, it’s pumping hot air inside and demanding more cooling for any other rooms in the building. The maintenance crew came in and told them to turn the temp lower.. but air conditioners just run refrigerant a longer amount of time to satisfy a lower temp. So if it won't satisfy 70 degrees, then it cannot satisfy 62 degrees. This will actually cause a system to freeze up and spring leaks in the coil. Turning the temp lower doesn't make the air come out colder, especially if the unit has a leak and is out of refrigerant (Again, ozone depleting) My friend lives here and has asthma and uses a nebulizer and is having to stay elsewhere, and pick up extra hours at work because it’s too hot to be in the apartment. There’s black mold in the AC unit because of the humidity that the broken AC isn’t taking out that humidity. I'm allergic to black mold, and even those who aren't.. shouldn't be breathing it in. I’ve done commercial HVAC work in apartment buildings; but these window/wall units are essentially disposable. They’re just supposed to replace them, but in the fine print they say that AC is not an emergency. Meanwhile, high humidity can damage electronics and cause black mold (which is prevalent) I can’t believe any place is run like this... I can’t imagine someone having a child or baby in an apartment that’s 95 degrees with high humidity and black mold. Absolute zero sense of urgency, nor respect for the comfort of their tenants. When I called about this issue, the person who took my call was very polite, but I was given the obligatory, flowery language, corporate run-around to keep me reassured and hopeful, just like they do with negative reviews here. They apologize for every negative review and say “that is not up to our standards” but apparently; their standard is just telling people that, and then not fixing their problems that tenants address. Read all the negative reviews. Actions speak louder than words .
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