Is this your business?
Ethan called beforehand and came on time. Very professional and courteous. Inspected the system and gave me the findings. Was willing to answering my questions and then re-opened my system and showed and explained his findings. Not the news I wanted to hear, but I’m comfortable now paying Ray’s Heating And Cooling for the needed repairs.
Ethan and his team were respectful of my time, asking me first before coming early. He observed full safety practices by wearing a mask and keeping his distance. He was professional, going straight to work and then afterwards explaining my options for the future. He was both pleasant and businesslike. I would be glad to have Ray’s Heating And Cooling come another time.
I have used Ray’s Heating And Cooling several times in the past, but the most recent was installing a dishwasher and all of the hookups for our new kitchen sink. Ethan was thorough, gave me explanations on why the job was done the way it was, and was happy to adjust a few things for me with my faucet and dishwasher finishing when I requested it after the fact. Although I feel their pricing is on the high side of average, the value is high. They are prompt, honest, honor their warranties and are just all around pleasant to work with.
We plan to have a simple tune up for our AC. I called the company to check the price. People at office can't give a estimate of the price. He said that the price will be $4999 if he has to give one.
We needed an emergency furnace replacement, Ray’s Heating And Cooling sent someone out to assess the same day I called, and they were there first thing the next day to install the replacement. I was really pleased with all of the techs that I worked with. They were all super knowledgeable and took the time to explain why they needed to replace, the different options that I had available to me, and explained to me all of the different systems. Everyone was masked the entire time they were in my house. Highly recommended and will definitely use them again when it comes time to have central air installed.
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