Summer Creek has been awesome. As a first-time renter, the process was super easy to get set up and moved in. Dave and the office crew have been exceptionally nice and helpful, and all of our maintenance requests have been resolved within 24 hours by a kind and polite crew! Couldn't recommend it enough.
I've lived here for 7 years. Just recently moved due to purchasing my own home. During my time there, the management has changed many times -- some good, some not so good. No assistance programs accepted so everyone is a hard working individual, just like you!! They were so incredibly kind to my 80 yr old mother who lived with me. Everyone in the office treated her like their own gramma and it was wonderful. Even the week of my mother passing, they couldn't have been more supportive and there with me the whole time! They truly care about their tenants! Positive -- Dave in the office is Great! He gets apartment living and is truly there to help as he can. Location is fantastic. Washer and dryer in the unit. Great amenities for the price and location. Updated units. They section off the building -- kids on one side, adults on the other. I was very happy here. Not so great -- the building is old, so the upstairs foot traffic isn't always the best. Tenants don't respect the non-smoking rules. Yes, weed is still smoking and not everyone enjoys the smell. However, the office does what it can to rectify lease violations and situations that don't improve. All-in-all, the place was great for me and my mom after we sold our home in Plymouth. Anyone wanting to live here, my 25 cents is this -- follow the rules, pay your rent, do what is right and At Home Apartments will be there for you!
Our time at summer creek was great! The staff is friendly and maintenance is always on top of any requests. Our family loved the pool and I loved having our own washer and dryer in our unit. We lived on the 3rd floor and it was very quiet compared to any apartments we’ve lived in before. Would definitely recommend!
Excellent community and caring staff. One of the best complexes I have ever lived in. Affordable for the amenities and location, and the staff makes you feel welcome and like you are a part of their community. I never had an issue with package theft, I could barely hear my neighbors, and the hallways and frequented areas are always clean. Big recommend!
I should have written this a year ago, however this would have been a 5 star review before last year. Kathryn and Annie were the property managers when we first moved in back in 2016, at the Plymouth location, and we had no problems until last year when we were letting them know a month and a half prior to moving out. It was plenty of notice; however the newer property manager, Nathaly, was insistent we had to give a 60 day notice instead of a 30 day. We had given 45 days notice and she was insistent that we sign paperwork stating we'd pay 75% of the next month's rent within a certain period of time so we didn't have to pay more. We found out later (after speaking with an attorney's assistant) that was something she said just to get us to hurry up and sign it so they could make money. It was 1 day after their halfway mark and I pointed that out and asked them to let us do 50% of the next month's rent since we were buying a house and it was during the Covid PANDEMIC. Yes, during a pandemic. She told me there was nothing they could do. What felt like a slap in the face at the time too was they gave everyone a pizza kit for Covid. I would have much rather had them take that off what we supposedly owed. I found out after we moved, per the lease agreement, for the first YEAR only, so ending in 2017 we had to give 2 months notice. After that date (I have attached the picture of our lease) after the highlighted date we were told by Kathryn we were on a month to month lease. They also tried to con us into paying more after we moved by emailing to ask for an address to send the security deposit to. Well we ended up getting something in the mail asking to pay more! Also, we saw 0 of our original security deposit as that was used towards part of our 75% since we didn't have the money to pay it. At the time I didn't know that they couldn't charge us for cleaning carpets so I borrowed a carpet cleaner and attempted to clean them myself. They were very rude with the mailed inspection sheet stating it was damaged and apparently couldn't even tell an attempt to cleaning the carpets was made. We also had a bug problem with the lower level and I would find dead bug carcasses in dishes, boxes of macaroni and cheese, and our cat food. We didn't tell them because we tried to take care of it ourselves and didn't want to have to find somewhere to stay temporarily if there was an exterminator sent in. It was maybe something we tried to deal with about the last 6 months to a year of being there. Hopefully the new renters do not have an issue with it. Overall this an awful place to deal with when moving out, I liked living there until the management changed. The only star given was because Kathryn and Annie were so great and maintenance was pretty fast at fixing things.
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