Finally, we have someone in the office who does what they say they’ll do it without consistently remaining them. Well done Peak Living team for hiring such as an amazing Assistant community manager. Kristina goes above and beyond to assist us. She gets things done and she follows up. I’m not sure why she’s not the property Manager. I personally want Kristina to stay here, so we don’t have to deal with someone like most of our previous property managers. Kristina if you are reading this message, thank you so much for being very helpful.
Moving is the pits but the staff at Cielo made it as easy as possible! Kristina L. was very helpful in facilitating the move-in by clearing the entry doors, helping us get the cart out of the garage and making sure our moving van had convenient parking near a main door without hassling us. Cielo's common areas (workout room, etc.) are clean and very well equipped. Thanks Kristina and the rest of the cheerful folks in the management office for an excellent job! Kevin
Jason, main maintenance, is so extremely helpful in all aspects of apartment living. He is easily found on site during the day for quick fixes or questions. He even goes above and beyond to help tenants with large packages when he doesn’t have too. The complex itself leaves much to be asked for, but Jason has made it a little easier to deal with the rest of the complex issues.
50 or more cars were towed todAy after a couple days notices that was confusing and hard to read. It would have been nice to direct people to a designated area like the church parking lot. Making it clear that people can Park there. Not allowing over night parking in the garage and outside parking. Sending a paragraph or two for people to read and making the towing of their property more clear is not right. The right thing to do is to direct people and to encourage people to an alternative parking . Telling people to move their car to the street is not helpful. We pay to park in the spaces that were given to us . People were hit with $320 towing violations. This is not right considering how hard this economy is. I really hope people are refunded for this inconvenience. Remodeling parking spaces at the expense of your tenants is not right ..work with your residents give them a months notice or do the service in small chunks rather than having two buildings worth of cars to relocate . We all are extremely upset by this decision to inconvenience their paying tenants!!!!!!
My friends car and others were towed due to remodeling of the parking lots which needed a more notice and better explanation. it is was unprofessional.residents cars being towed should not be tolerable. The property manager has been unprofessional and showed a lack of decency in hearing residents complaints as she herself admitted to people coming to see her to explain the posted notices. It is clear that the message to move your car to a designated area was not clear. Emails are not a convenient way as some people struggle with accessing them at times. This company continues to disregard their residents. I intended to move there but I will not and my friend is planning to move after having to pay $320 to their car back.
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