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Twelve 501 Apartment Homes

12501 Portland Ave S, Burnsville, MN 55337, USA

About Twelve 501 Apartment Homes

2.8 / 5

from reviews

Is this your business?

    Yuying Robinson
    -
    September 14, 2021

    The residents here are terrible. The management does not enforce the rules. Aside from them never enforcing parking, they also do not keep any residents accountable for anything. People trash the laundry room, leave garbage around, and let their screaming kids run around and mess with laundry. Also someone is continuing to open other people’s packages and steals stuff. I already mentioned this to the office a couple weeks ago and they said they had cameras to catch them. These photos are from me on my way to pick up my package this week! Most packages were still ripped open! THIS IS UNACCEPTABLE! Every time I get a package I pray they put it in the lockers that I signed up for but sometimes they still leave it out or in the lobby. Management claims they follow up on things but after living here about 2 years it’s clear they do not. They only leave up signs on “Being a Good Neighbor” I wish I could break my lease but I can’t. Can’t wait to get out of these apartments.

    Andrew Barrett
    -
    July 02, 2022

    Absolutely terrible. The entire complex is trashed. They allow people to gather outside and blast music while drinking beer, and then leaving beer bottles outside and thrown in the hallways. My vehicle was hit multiple times in the parking lot, and even after police reports and actually watching someone drunk hit my car and pass out in the hallway after, management said there was nothing they could do “since it wasn’t registered here” but after one time they had hit me AND parked and left it, the police couldn’t tow it to free my vehicle because this is private property, and management needs to report it and request it, so I had to wait until that person came back to move their vehicle. Every morning, a van will drive through and honk their horn at 6AM to notify everyone their ride is here. Packages will be opened and contents stolen. There is a horrible insect problem even after management has claimed they’ve sent an exterminator on three separate occasions. I’ve seen residents leaving their apartments mostly naked and had to quickly shelter my young children so they didn’t see. My self and significant other get heckled almost daily by people loitering outside.as well as when the “city inspectors” come, they will leave your apartment unlocked. I had been notified of the inspection, but when I returned home, found that my door was still unlocked. This is not a safe location, it is not clean. Avoid as much as possible.

    Molly Ilac
    -
    August 29, 2022

    They towed my daughters vehicle when she was there overnight to stay with a friend. No valid reason other than out of state plates. Really, can they not have a friend stay for a night? Renter new to building and still don’t understand how to do this differently without being towed and have to pay over $300. Employees drinking on the job when the vehicle was released from the tow yard. And then told she could park in the same spot the following night as there “were no issues with that”. Frustrating.

    Alison Greiner
    -
    May 27, 2022

    My boyfriend and I moved in about a month ago. Our first day here we took pictures of small damages that were here when we got here. As we were looking we noticed the dishwasher was not cleaned properly and was clogged. We also had no ac cover on the outside of the ac unit, one of the clasps on the toilet seats are broken and one of the most annoying issues is they installed carpet but can’t adjust the closet doors so they open smoothly??? We ran our dishwasher once and it never drained, after multiple times of calling the office and speaking to off-site workers, I went into the office and talked to megan. Megan has been the ONLY staff member to seem to have any understanding or empathy towards these issues. Maintenance wouldn’t even answer her calls!! So now today our dishwasher has water sitting in it collecting mold. Someone also broke someone’s car window and there’s glass where my dog gets let out. It’s not pet friendly!!! Unless you would like your dog to step in glass everytime they go outside. I will make another review about the Rebecca girl who works in the office who is extremely disrespectful.

    Nicole Sukola Mattson
    -
    May 14, 2022

    It's incredibly disappointing that I only get a response if I post publicly. I have spoken ti various members of staff in person, over the phone, and via email and they never follow up or do what they say they will. I'm always the one contacting them and I never get a response. I was told last month I would receive a rental credit and never received one and never got any call or email back. So, by the 'owner' responding to only this public thread, you can see they don't actually care about their properties or residents. Just trying to do the quick and easy non-fix. Do not live at any of these management companies properties.

    Twelve 501 Apartment Homes

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    12501 Portland Ave S, Burnsville, MN 55337, USA

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